Betting Rules

These Betting Rules explain the general conditions that apply when you place bets with Rolldorado Casino. They should be read together with the applicable game rules, promotion terms, account terms and responsible gambling information. By placing a bet, you confirm that you understand and accept the rules that apply to that bet.

Rolldorado Casino operates under a Curaçao licence, reference OGL/2024/1126/0521, issued to Terdersoft B.V.

1. General betting conditions

These rules apply to bets placed through the Rolldorado Casino website or any other approved betting service made available to eligible customers. Additional rules may apply to a particular casino game, sporting event, market, competition, promotion or payment method. If a specific rule conflicts with a general rule, the specific rule will generally apply to the relevant bet.

You must have an active account and provide information that is complete, accurate and current. You must also satisfy all applicable age, identity, location and legal requirements before placing a bet. A person must not use another person’s account, payment method or personal information to gamble. Account holders are responsible for keeping their login details secure and for all activity carried out through their account, unless they have promptly reported unauthorised access.

Betting is a form of entertainment and involves the risk of losing money. You should only bet with funds that you can afford to lose. Do not chase losses, borrow money to gamble or treat gambling as a way to make an income. If gambling stops being enjoyable or begins to affect your finances, relationships or wellbeing, stop playing and use the available responsible gambling tools and support services.

Eligibility and account checks

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
You may be asked to verify your identity, age, address, source of funds or other account information.
You must not place bets while located in a jurisdiction where the relevant activity is not permitted.
You must not open or use an account for unlawful purposes, fraud, money laundering or the benefit of another person.
You must follow any account, payment, privacy and responsible gambling terms that apply to the service.

Rolldorado Casino may restrict, suspend or review an account where required information has not been provided, where account activity appears unusual, or where there is a concern about security, legal compliance, responsible gambling or the integrity of a bet. Any review will be handled in accordance with the applicable terms and requirements.

2. Placing and accepting bets

You are responsible for checking your selection, stake, odds, market, event and any other bet details before confirming a bet. A bet is normally treated as placed when it has been submitted through the service and accepted by the betting system. The confirmation shown in your account or betting history is the usual record of an accepted bet.

A bet is not guaranteed to be accepted merely because a market is displayed or because you have entered a selection. Bets may be declined, delayed, rejected or subject to a review before acceptance. The amount accepted may also differ from the amount entered if the service shows an applicable restriction or if only part of the requested stake can be accepted.

Before confirming a bet

Check that you are using the correct account and payment balance.
Review the event, game, market, selection and bet type.
Confirm the stake, displayed odds and potential return where shown.
Check whether the bet is a single, multiple, combination or another available bet type.
Read any market-specific rules, restrictions or promotion conditions.
Confirm the bet only when all details are correct and you are comfortable with the stake.

Displayed odds or prices may change before a bet is confirmed. The odds that apply are generally the odds shown and accepted at the time the bet is placed, not the odds that may be displayed later. Where the service identifies a pricing, technical or other obvious error, the affected bet may be reviewed and corrected, cancelled or settled under the applicable rules.

You must not use technical faults, errors, delays, bots, automated tools, unauthorised software or other methods intended to obtain an unfair advantage. You must not interfere with the website, betting system or outcome of an event. Any suspected manipulation, collusion, fraud or other dishonest conduct may lead to an account review and action under the applicable terms.

Once accepted, a bet cannot normally be changed by the customer. A cash-out, cancellation or editing option may be offered for some bets, but it is not available in every market and may be withdrawn, delayed or unavailable during an event or system interruption. If a cash-out or cancellation request is not confirmed by the service, the original bet remains active.

3. Events, markets and settlement

Each market is settled according to the official result or outcome used for that market and the relevant event rules. The settlement method may depend on the sport, competition, casino game, bet type or market wording. You should read the market information before placing a bet, particularly where the result may be affected by extra time, penalties, abandonments, postponed events, disqualifications or changes to the scheduled format.

Common settlement principles

A winning bet is settled according to the accepted odds, stake and bet type shown in the betting record.
A losing bet is settled as a loss when the selected outcome does not meet the market conditions.
A void bet is cancelled for settlement purposes, and the relevant stake is normally returned or treated according to the applicable market rule.
For multiple or combination bets, a void selection may be removed or dealt with under the rules for that bet type.
Where a result is changed after settlement, the bet may be reviewed if the applicable rules allow a correction.
Casino games are settled using the result generated by the relevant game system and the rules displayed for that game.

An event may be postponed, abandoned, interrupted, shortened, relocated or completed under different conditions from those originally scheduled. The result may be settled, voided or held until the relevant market rule is satisfied. The treatment can vary between markets, so the event name alone does not determine how every bet will be settled.

If an event or game is interrupted by a technical issue, communication failure, system error or other disruption, affected bets may be paused, settled, voided or reviewed. Bets that have already been conclusively determined may remain valid even if the service later becomes unavailable. A bet history, account statement or settlement record may be updated where a correction is required.

Results and official information

Information shown on the website, including scores, statistics, live data, estimated returns and event status, may be supplied for convenience and may not be final. It is your responsibility to check the market rules and accepted bet details rather than relying only on live displays. Settlement is based on the applicable official information and the rules for the relevant market.

If a market is offered in error, is based on an incorrect event or participant, or contains an obvious description or pricing mistake, the affected bets may be assessed under the error and settlement provisions that apply to the service. Bets will not be treated as valid solely because an error was visible on the website.

4. Payments, disputes and responsible betting

Your available balance, accepted stakes, returns and settled bets are recorded in your account. You should review your betting history regularly and report any suspected error or unauthorised activity as soon as possible through the available account support process. Do not attempt to resolve an account or payment issue by opening another account or by using another person’s payment method.

Betting records and transaction information may be checked when there is a dispute, technical issue, payment concern, identity question or suspected breach of the terms. Reviews may take account of the accepted bet record, system information, market rules, official results and other relevant records. If a correction is needed, the account balance or betting history may be adjusted in accordance with the applicable terms.

Raising a betting concern

Check the bet confirmation, betting history and rules for the relevant market.
Record the date, event, market, stake and bet reference where that information is available.
Raise the issue through the customer support or account contact process provided on the website.
Provide clear information and any supporting details requested during the review.
Allow the review process to be completed before submitting duplicate or conflicting requests.

A complaint or dispute will be considered under the applicable complaints process and relevant terms. The outcome may depend on the wording of the market, the accepted bet record, the official result and the circumstances of the issue. Nothing in these rules removes any rights or protections that apply to Australian customers under relevant law.

Responsible gambling

Set a budget before you start and decide how much time you are willing to spend. Consider using deposit, spending, loss, session or time controls where available. Take regular breaks, avoid gambling when affected by alcohol or strong emotions, and never gamble to recover previous losses. You can also choose to take a break or close your account using the responsible gambling options provided by the service.

Keep gambling within a planned entertainment budget.
Do not increase stakes simply because you have lost.
Do not borrow money or use essential household funds to bet.
Keep your account details private and secure.
Seek independent support if gambling is causing concern for you or someone close to you.

These Betting Rules are intended to provide general guidance and do not replace the full terms that apply to your account or a particular market. Rules may be updated from time to time to reflect changes to the service, products, technology or legal requirements. The version displayed when you place a bet is the version you should read and retain for your records.