Privacy Policy

This Privacy Policy explains how Rolldorado Casino may collect, use, store and share personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to handle information responsibly, transparently and only for appropriate business, legal, security and service-related purposes.

Rolldorado Casino operates under a Curaçao licence, reference OGL/2024/1126/0521, issued to Terdersoft B.V.

About this Privacy Policy

This policy applies to personal information connected with your use of Rolldorado Casino, including information provided through the website, account areas, customer support channels and related services. Personal information means information that identifies you, or could reasonably be linked with you, either directly or together with other information.

By using the website or opening an account, you acknowledge that information may be handled in the ways described in this policy. Where consent is required for a particular activity, we will seek it in an appropriate way. In some situations, information may be handled because it is needed to provide a service, protect the platform, meet a legal obligation or pursue another legitimate operational purpose.

This policy should be read together with any applicable website terms, account rules and responsible gambling information. If you choose not to provide information that is necessary for account opening, identity checks, payments or security controls, some services may not be available to you.

We may update this policy from time to time to reflect changes to our services, technology, security practices or legal requirements. When changes are made, the updated version will be made available on the website. You should review this page occasionally so that you understand the current approach to handling your information.

Information we may collect

The information collected will depend on how you interact with the website and which services you use. We aim to collect information that is relevant to those purposes. Typical categories of information handled by an online casino may include the following:

Account details, such as your name, date of birth, residential information, username, account credentials and contact details.
Identity and verification information, including information from identity documents, proof of address, source-of-funds material or other documents needed for account and security checks.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances and records of gaming activity.
Communications and support information, including messages, requests, complaints, feedback, correspondence and records of interactions with customer support.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language, time zone and general location information inferred from technical data.
Usage information, including pages visited, features used, session information, referral details, preferences and interactions with website content.
Cookie and similar technology information, which may help remember settings, maintain sessions, improve functionality and understand how the website is used.

You should provide information that is accurate, current and complete when requested. If your details change, keeping your account information up to date can help us provide support, complete verification and process transactions correctly. We may also receive limited information from service providers that help us with identity checks, payments, fraud prevention, website operations or technical support.

Some information may be considered more sensitive because it relates to identity verification, financial activity, account security or responsible gambling support. We will handle this information with appropriate care and use it only where there is a relevant reason, such as meeting account, security, support or legal requirements.

How we use personal information

Personal information is generally used to operate and administer your account and to provide the services you request. It may also be used to help maintain a safe, reliable and compliant website. The main purposes can include:

Creating, maintaining and administering your account.
Confirming your identity and completing customer verification checks.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to enquiries and resolving complaints.
Detecting, investigating and preventing fraud, money laundering, account misuse, security incidents and other prohibited or unlawful activity.
Monitoring activity to protect players, the website, payment systems and other users.
Meeting applicable legal, regulatory, court, tax, accounting and record-keeping obligations.
Improving website performance, usability, products, features and customer communications.
Sending service messages, account notices, security alerts and other operational communications.
Sending marketing communications where permitted and, where required, where you have provided consent.

We may combine information collected from different parts of the website where this is reasonably necessary for one of these purposes. For example, account information, transaction records and technical information may be considered together when checking account security or investigating unusual activity.

Marketing communications are intended to provide information about services, features or offers that may be relevant to you. You can withdraw consent to marketing at any time using the unsubscribe option in a marketing message or by contacting privacy support. Withdrawing marketing consent will not normally affect essential account, transaction, security or legal communications.

We do not use personal information for purposes that are unrelated to the reason it was collected unless a new use is permitted by law, is compatible with the original purpose or is explained to you in advance. Where appropriate, information may be used in an aggregated or de-identified form for reporting, analysis and service improvement.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or identifier stored on your device that can help a website recognise your browser, remember preferences, keep you signed in during a session, support security controls and understand how website features are being used.

Some cookies may be necessary for the website to function, while others may support analytics, performance, preferences or relevant communications. The information collected through these technologies may include device details, browsing activity, session information and interactions with website content.

You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be saved. Browser settings vary, so you should check the help information for the browser or device you use.

Sharing information

Information may be shared with carefully selected service providers where they need it to perform services on our behalf. These providers may support payment processing, identity verification, fraud prevention, customer support, technology, hosting, security, analytics, communications or other website operations. They should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect the website or users, investigate suspected misuse, enforce applicable terms, respond to legal process, or meet a lawful request from an authorised body. We may share information in connection with professional advice, audits, business restructuring or similar operational circumstances, subject to appropriate safeguards.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and staff or supplier security practices.

No online service can guarantee complete security. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you suspect that your account or information has been accessed without permission.

Your privacy rights and data retention

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information where appropriate, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@rolldoradocasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account security, identity documents or sensitive information.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
Deletion: ask for personal information to be removed where there is no continuing reason to retain it.
Marketing consent: withdraw permission for promotional communications by using an available unsubscribe option or contacting support@rolldoradocasino.best.

Deletion is not always immediate or possible for every record. Some information must be kept for a period required by law, or may need to be retained to complete transactions, resolve disputes, prevent fraud, protect security, establish or defend legal claims, or meet accounting and compliance obligations. This means that some records may remain for a period required by law even after an account is closed.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Closing an account does not automatically remove every record connected with it, and technical backups or security records may also remain for an appropriate period.

If you have concerns about how your information has been handled, we encourage you to contact support@rolldoradocasino.best first so the matter can be reviewed. We will consider privacy requests fairly and respond in accordance with applicable requirements, subject to identity checks, technical limitations and any lawful exceptions.