Responsible Gaming

Rolldorado Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set clear boundaries and only spend what you can comfortably afford to lose.

Rolldorado Casino operates under a Curaçao licence, reference OGL/2024/1126/0521, issued to Terdersoft B.V.

Gamble responsibly

Responsible gaming means making informed choices and keeping gambling within limits that are appropriate for your circumstances. Every player is responsible for deciding whether gambling is suitable for them and for taking steps to keep their activity under control. If gambling stops feeling like a leisure activity, it is important to pause and seek support.

Online gambling can be fast and convenient, which may make it easy to spend more time or money than planned. Wins are never guaranteed, and past results do not predict future outcomes. Random games remain random, regardless of previous results, patterns or strategies. No system can guarantee a profit.

Keep gambling in perspective

Think of gambling costs as the price of entertainment, not an investment.
Only use money that is available after essential living costs, bills and other financial commitments have been covered.
Decide in advance how much time and money you are comfortable spending.
Never chase losses by increasing bets or continuing to play in an attempt to recover money.
Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
Take regular breaks and maintain other hobbies, social activities and responsibilities.

A budget should be realistic and should not affect rent, household expenses, education, food, transport, savings or debt repayments. If a planned limit has been reached, stop playing rather than changing the limit in the moment. A break can help you review your activity with a clearer perspective.

Use limits and account controls

Personal limits can help you manage gambling before it becomes difficult to control. Where account tools are available, consider setting limits for deposits, spending, losses, playing time or other activity. Choose limits before you begin and treat them as firm boundaries rather than targets to reach.

Plan before you play

Set a gambling budget for the relevant period and keep it separate from money needed for everyday expenses.
Choose a maximum session length and decide when you will take a break.
Review the game rules, stake levels and potential outcomes before placing a bet.
Record or check your deposits, withdrawals, wagers and results so your activity is clear.
Stop when your time or money limit has been reached, whether the session has resulted in a win or a loss.

Limits are most effective when they are set before a session starts. A limit should reflect what you can afford, not what you hope to win. If you find yourself repeatedly changing or removing limits, consider taking a longer break or using an account restriction instead.

Take a break or close your account

If you want to stop gambling temporarily, a time-out or account break may be appropriate where this option is available. A longer self-exclusion period can provide stronger protection when you do not want to access gambling services for a specified period. Account closure may also be considered if you want to end your participation.

Requests for account restrictions or self-exclusion should be made through the available account or support process. Once a restriction has been requested, do not create another account or attempt to bypass the restriction. Any account closure, self-exclusion or limit request may be subject to applicable verification, processing and legal requirements.

A break does not remove the importance of managing finances, addressing existing gambling-related concerns or seeking independent support. If you are worried about your gambling, consider combining account controls with professional advice and support from people you trust.

Recognise signs of gambling harm

Problem gambling can affect people in different ways. It may develop gradually, and a person may not notice the impact until gambling has affected their finances, relationships, work, study or wellbeing. Recognising warning signs early can make it easier to take action.

Possible warning signs

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when trying to stop or cut back.
Chasing losses or believing that a big win is needed to fix financial difficulties.
Keeping gambling secret from family, friends or people who manage shared finances.
Borrowing money, missing payments or using essential funds for gambling.
Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
Thinking about gambling throughout the day or finding it hard to focus on other activities.
Neglecting work, study, family, health, sleep or social commitments.
Trying to stop several times without being able to maintain a break.
Feeling guilt, shame or distress after gambling and then returning to play.

One sign does not automatically mean that someone has a gambling problem, but several signs should be taken seriously. Do not wait for a crisis before seeking help. Speaking with a trusted person, financial counsellor, mental health professional or gambling support service can provide practical and confidential guidance.

If someone close to you is affected

Gambling harm can affect partners, family members, friends and other people who share financial or emotional responsibilities. If you are concerned about another person, choose a calm time to explain what you have noticed without blaming or shaming them. Encourage them to seek professional support, and consider getting advice for yourself as well.

Avoid covering gambling debts, providing unrestricted access to money or trying to control another adult through confrontation. A qualified support service can help you understand boundaries, financial options and ways to protect your own wellbeing.

Support, safety and player responsibilities

Getting help in Australia

Australian players who are concerned about gambling can seek help from a recognised gambling support service, a qualified counsellor, a financial counsellor or a healthcare professional. Support may be available by telephone, online, in person or through community services, depending on your location and circumstances. If you are in immediate danger or believe someone may harm themselves, contact emergency services or seek urgent assistance.

Support is available for people who gamble as well as for family members and friends. You do not need to wait until you have lost a certain amount or experienced a major consequence before asking for help. Independent advice can assist with budgeting, self-exclusion, emotional support, debt concerns and steps for reducing or stopping gambling.

Age and account security

Gambling is only for people who meet the applicable minimum legal age. Minors must not access or use a gambling account. Parents and guardians should use device controls, payment safeguards and responsible supervision to help prevent children from accessing gambling services.

Keep your login details, payment information and account access secure. Do not share your password or allow another person to gamble through your account. If you believe that someone else has accessed your account, or if your account details may have been exposed, use the available account security and support processes promptly.

Our approach

Rolldorado Casino provides information intended to help players make informed decisions and manage their gambling. Available features, account processes and restrictions may depend on the service, account status and applicable legal requirements. This page is general information and is not financial, legal or medical advice.

If gambling is causing concern, the safest choice may be to stop and seek independent support. Responsible gaming is an ongoing process: understand the risks, use the controls available to you, review your behaviour honestly and ask for help whenever you need it.